Privacy Policy

Published Date: 11/04/2025

Dooley's Hotel Waterford is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.dooleys-hotel.ie/ or engage with our services. It also outlines your rights under the General Data Protection Regulation (GDPR) and other relevant data protection laws.

Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, address, email address, phone number, and other contact details.
Booking and Transaction Information: Details of your reservations, stays, and purchases made at our hotel.
Payment Information: Credit/debit card details and billing addresses.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Your Information

We collect information from and about you through:

Direct Interactions: When you make a reservation, fill in forms on our website, or correspond with us by phone, email, or otherwise.
Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
Third Parties: We may receive personal data about you from various third parties, including travel agencies and online booking platforms.

Use of Your Information

We use the information we collect to:

Provide Services: Process your bookings, manage your stay, and provide you with the services you request.
Improve Our Services: Administer and improve our website and services, including troubleshooting, data analysis, and testing.
Marketing: Provide you with information about promotions, special offers, and other news about our services.
Legal Obligations: Comply with legal and regulatory requirements.

Legal Basis for Processing

Our processing of your personal data is based on:

Contractual Necessity: To fulfil our contract with you, such as processing your booking.
Legitimate Interests: For our legitimate business interests, such as improving our services and marketing.
Legal Compliance: To comply with legal obligations.
Consent: Where you have provided your consent for specific processing activities.

Sharing Your Information

We may share your personal data with:

Service Providers: Third parties who provide services on our behalf, such as payment processors and IT support.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data in such cases.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Your Rights

Under the GDPR, you have the right to:

Access: Request access to your personal data.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data.
Restriction: Request restriction of processing your personal data.
Data Portability: Request transfer of your data to you or a third party.
Object: Object to the processing of your personal data.

To exercise any of these rights, please contact us using the details below.

Children’s Privacy and Parental Consent.

Please be aware that the Hotel has not designed this Site for, and does not intend for it to be used by anyone under the age of 18 years. Accordingly, this Site should not be used by anyone under the age of 18 years. Our Privacy Policy prohibits us from accepting users who are under the age of 18 years. The Hotel specifically requests that persons under the age of 18 years do not use this Site or submit or post information to the Site. Should the Hotel inadvertently acquire personal information or other data from users under the age of 18 years, the Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact that the user under age 18 years used the Site and submitted personal information without solicitation by or permission from the Hotel.

Cookies & Tracking Technologies

We use cookies to:

Enable core site functionality (strictly necessary cookies)
Understand how visitors use our site (analytics/statistics cookies)

We use a cookie consent banner to obtain your permission before setting non-essential cookies.
You can manage your preferences at any time via the banner or browser settings.

For more details, please refer to our [Cookie Policy]

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Dooley's Hotel Waterford
30 Merchants Quay,
Waterford,
X91 P86C,
Ireland
Email: hotel@dooleys-hotel.ie
Phone: +353 51 873 531

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.